Privacy & Cookie Policy

This website is operated by Oates Specialties LLC. To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. We respect your privacy and have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. Oates Specialties LLC will not share personal information with third parties without your consent, except as outlined in this privacy policy or as permitted by law. When we talk about personal information in this privacy policy, we are talking both about device information and order information.

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this site. We have posted this privacy policy in order to explain our information collection practices. As we continue to develop our site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. By using the site, you consent to the use of your user information in accordance with this privacy policy. If you have any requests, comments, or questions about this privacy policy or your personal information, please contact us in the manner provided here.

This privacy policy covers the site. While you may encounter links on the site to other websites, such as those relating to our affiliates and other partners, please note that these other websites are not covered by this privacy policy. This privacy policy does not apply to the activities of affiliates and other partners that may collect your user information while accessing or using such third-party’s services in connection with your use of our site (e.g. social media). To learn more about their third-party policies, we encourage you to read and review the privacy statements of each third-party service that you may choose to use in connection with the site. This privacy policy applies only to personal information we collect.

Personal information provided on the site and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access. Our site uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. It is important for you to keep in mind that no data transmission on the Internet is guaranteed to be 100% secure. Also, please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

To make online shopping faster and easier, you may register on the site. As a registered customer, you only have to enter your shipping addresses and billing information once. That information will be securely stored with us for your future use. Using your email and a password of your choice, you may access your account online at any time to add, delete, or change information.

When you visit the site we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site and information about how you interact with the site. We use the device information collected to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, this site uses Google Analytics to track user behavior generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns). We may use the automatically collected information for a number of purposes in addition to the improvement of our site design such as product assortments, customer service, and special promotions.

Generally, you may browse the site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this site or participate in all of its features.

We receive and store any personally identifiable information you enter on the site. For example, when you make a purchase or attempt to make a purchase through the site we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. If you use a credit or debit card or pay by check we will collect the account number but do not store the account number. We may also collect your personal information from our affiliates and other partners if they have received your consent to share that information.

If you use our services, or participate in one of our surveys, promotions, or contests, we may ask for additional information, such as your age, interests, product preferences, and/or images. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

We use order Information we collect generally to fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations and shipping notices). Information collected may also be used to screen our orders for potential risk or fraud. Additionally, we may use this Order Information to: (a) Communicate with you; (b) To send you our catalogs and other offerings by mail or email; (c) To provide services you request; (d) To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; (e) To notify you of product recalls or provide other information concerning products you have purchased; (f) To improve our merchandise selections, customer service, and overall shopping experience.

Service Providers: We may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) Provide offsite manufacture, storage and/or shipment of goods; (b) Provide shipping and transportation related services; (c) Manage a database of customer information; (d) Assist us in distributing emails; (e) Assist us with direct marketing and data collection; (f) Provide us data storage and analysis; (g) Provide fraud prevention; and (h) Provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully chosen outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Oates Specialties LLC goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Oates Specialties LLC to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Oates Specialties LLC specifically reserves the right to transfer or share a copy of personally identifiable information collected from its site to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our site to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this site or the public.

Oates Specialties LLC partners with advertising companies to place our advertising on publisher sites on the internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. We may also use site collected cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may choose to opt out of these enhanced online marketing ads.

We use cookies, log files and web beacons to keep track of what you have in your shopping cart, to remember you when you return to the site to identify the pages you click on during your visit to our site, and the name of the website you visited immediately before visiting our site. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our site will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier (but not specifically who is using it). For more information about cookies, and how to disable cookies, click here.

“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management and analysis. These third parties are limited by our agreement with them, and their own respective privacy policies, from sharing that information with anyone other than us or our other third party contractors.

As described above, we may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

Please note that we do not alter our site’s data collection and use practices when a ‘Do Not Track’ signal is detected from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. This privacy policy is intended to comply with the General Data Protection Regulation (GDPR) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

Additionally, if you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the site we will maintain your order information, as described above, for our records unless and until you ask us to delete this information.

The site is not intended for individuals under the age of majority in the state or country of their residence. The site does not sell products for purchase to those under the age of majority without the consent of their parent or guardian. While we sell products for use by those who may be under the age of majority, those products are only for purchase by adults. If you are under the age of majority, you may use the site only with the involvement/approval of a parent or guardian. We do not knowingly collect personal information from children or individuals under the age of majority.

You may receive promotional emails from us only if you have indicated your approval to receive them. If you do not want to receive email from the site you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us five business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

You may receive promotional emails from us only if you have indicated your approval to receive them. If you do not want to receive email from the site you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us five business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices if you have questions, or if you would like to make a complaint, please contact us by e-mail here or by mail using the following address:

Oates Specialties LLC
151 FM 1696 Road East
Huntsville, TX 77320
United States of America